LuckyMate Casino Privacy Policy

At Lucky Mate, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at luckymate.co.com. We are operated by Anakatech Interactive Limited, and we are committed to ensuring that your personal data is handled with the utmost care and transparency. By using our platform, you agree to the practices described in this document.

Who We Are

Here at LuckyMate, we operate as an online casino licensed under a Curaçao international gambling authority. Our services are primarily directed at players in Australia and New Zealand, and we maintain full compliance with applicable regulatory standards. If you have any questions regarding your privacy or personal data, you can reach us at support@luckymate.com. We aim to respond to all data-related inquiries within three business hours.

Information We Collect

When you register and play at Lucky Mate Casino, we may collect the following categories of personal information:

• Full name, date of birth, and contact details including your email address and phone number
• Residential address and identity verification documents (passport, driver's licence)
• Payment information, including banking details, e-wallet identifiers, and cryptocurrency wallet addresses
• Account login data, session information, and LuckyMate login activity records
• Gaming history, wagering behaviour, and deposit and withdrawal records
• Device information, IP address, browser type, and operating system data
• Communications you send to our support team via live chat or email

We collect this information directly from you during registration, through your use of our Lucky Mate casino app or mobile browser, and automatically through cookies and tracking technologies on our platform.

How We Use Your Information

At LuckyMate, we use the personal data we collect for the following legitimate purposes:

• To create and manage your player account and verify your identity
• To process your deposits and withdrawals across supported payment methods, including PayID, Visa/Mastercard, e-wallets, crypto, and bank transfers
• To administer bonuses, promotions, and our loyalty VIP program
• To comply with our obligations under our Curaçao gambling licence, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
• To provide customer support via our live chat and email channels
• To send you relevant promotional communications, where you have provided your consent
• To improve our platform and personalise your experience at Lucky Mate Casino
• To detect and prevent fraud, problem gambling, and unauthorised account access

Cookies and Tracking Technologies

Our LuckyMate platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure our website functions correctly. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Our cookies help us:

• Remember your login preferences and keep your session active
• Analyse website traffic and player behaviour to improve our services
• Deliver relevant promotional content and tailored offers
• Monitor site security and protect your account

You may control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the Lucky Mate Casino platform and your ability to access specific features.

Sharing Your Personal Data

We do not sell your personal information to third parties. However, we may share your data with trusted third parties in the following circumstances:

• Payment processors — to facilitate deposits and withdrawals via methods such as PayID, Skrill, Neteller, ecoPayz, and cryptocurrency providers
• Game providers — including Pragmatic Play, NetEnt, Play'n GO, Aristocrat, and other certified software partners who power the games on our platform
• Regulatory and legal authorities — where required by law, court order, or our obligations under our international gambling licence
• Fraud prevention and identity verification services — to ensure the security of your account and the integrity of our platform
• eCOGRA and auditing bodies — in connection with our certified RNG audits and responsible gaming compliance

All third parties we work with are required to handle your data securely and in accordance with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for as long as required by our regulatory and legal obligations. Here at LuckyMate, we may retain certain records for a minimum period after account closure to comply with anti-money laundering laws, resolve disputes, and uphold our licensing conditions. When your data is no longer required, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by Lucky Mate:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct any inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to restrict processing — you may ask us to limit how we use your information
• Right to object — you may object to our processing of your data for direct marketing purposes
• Right to data portability — you may request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at support@luckymate.com. We will respond to all verified requests promptly and in accordance with applicable requirements.

Security of Your Data

We at LuckyMate implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption on all data transmissions, secure server infrastructure, and strict internal access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique 9l$xAKzVk[3crWT4 for your LuckyMate login and to contact us immediately if you suspect any unauthorised activity on your account.

Responsible Gambling and Data

Our Lucky Mate platform supports responsible gambling and uses player data to help identify at-risk behaviour. We offer tools such as deposit limits, loss limits, time-out periods, and self-exclusion options. Information related to your responsible gambling settings and usage patterns may be used to enforce these protections and comply with our licensing obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via email or a prominent notice on the LuckyMate platform. We encourage you to review this policy periodically. Your continued use of Lucky Mate Casino after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to us. Our support team is available via live chat on the Lucky Mate Casino website or by email at support@luckymate.com. We are dedicated to addressing all privacy-related enquiries as quickly and thoroughly as possible.