LuckyMate Cookie Policy

At Lucky Mate, we believe that transparency is the foundation of trust. This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our website at luckymate.co.com. By continuing to browse and use our platform, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully so you fully understand how we collect, store, and use data gathered through cookies.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or mobile phone — when you visit a website. Here at LuckyMate, we use cookies to help us recognise your device, remember your preferences, and improve the overall quality of your experience on our platform. Cookies do not contain personally identifiable information on their own, but they can be linked to such information when combined with other data we collect.

Cookies are not harmful to your device. They are widely used across the internet to make websites work more efficiently and to provide useful information to website operators. Our Lucky Mate platform relies on cookies to deliver key functionality, personalised content, and a seamless gaming experience across both desktop and mobile browsers.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our LuckyMate website to function correctly. Without them, certain features — such as logging into your account, managing your session, and processing payments — would not be possible. We do not require your consent to place strictly necessary cookies, as they are integral to the operation of our services. These include session management cookies that keep you logged in as you navigate between pages, and security cookies that help protect our users from fraudulent activity.

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with our Lucky Mate platform. These cookies collect anonymous information about which pages are visited most frequently, how long users spend on certain sections, and any error messages they may encounter. We use this data to improve the performance and layout of our website. Analytics tools such as Google Analytics may be used in this context. The data collected is aggregated and does not identify individual users.

Functional Cookies

At LuckyMate, we use functional cookies to remember your preferences and personalise your experience. For example, these cookies allow us to remember your preferred language (English AU or English NZ), your chosen currency (AUD or crypto), and display settings. Without functional cookies, you may find that our Lucky Mate Casino site does not remember your settings between visits, which could impact the quality of your experience.

Targeting and Marketing Cookies

We, or our trusted third-party partners, may place targeting cookies on your device to deliver relevant promotional content and advertising. Our LuckyMate marketing cookies track your browsing behaviour across our site and other websites to help us understand your interests and show you more relevant offers — such as our welcome bonus package, free spins promotions, and loyalty program rewards. You can opt out of these cookies at any time through our cookie consent tool or your browser settings.

Third-Party Cookies

In addition to the cookies we set directly, some third-party services integrated into our Lucky Mate platform may also place cookies on your device. These include:

• Game providers such as Pragmatic Play, NetEnt, Play'n GO, and Playson, whose games are embedded within our platform
• Analytics providers such as Google Analytics, which help us measure site traffic and user behaviour
• Payment processors and e-wallet providers (including Skrill, Neteller, and ecoPayz) that may use cookies during transaction processing
• Live chat tools that power our LuckyMate live chat support feature
• Advertising networks that help us serve relevant casino promotions to players in Australia and New Zealand

We do not control third-party cookies and recommend reviewing the privacy and cookie policies of those providers for further information. Our LuckyMate team takes care to work only with reputable partners, but we cannot accept responsibility for the cookies they set independently.

How Long Do Cookies Last?

Cookies placed by our Lucky Mate Casino can be either session cookies or persistent cookies. Session cookies are temporary and are deleted from your device when you close your browser. Persistent cookies remain on your device for a set period of time, or until you delete them manually. The duration of persistent cookies varies depending on their purpose — some may expire after a few days, while others remain active for up to two years.

Managing and Controlling Cookies

We respect your right to control the cookies placed on your device. At LuckyMate, we provide a cookie consent tool that allows you to manage your preferences when you first visit our site. You can choose to accept all cookies, reject non-essential cookies, or customise your preferences by category.

In addition, you can manage cookies directly through your browser settings. Most popular browsers allow you to:

• View cookies that have been stored on your device
• Delete cookies individually or clear all cookies at once
• Block cookies from specific websites or all websites
• Set up notifications when a website attempts to set a cookie

Please note that if you disable or delete certain cookies, some features of our Lucky Mate platform may not function as intended. For example, disabling strictly necessary cookies may prevent you from logging in or completing transactions. Our LuckyMate team recommends allowing at least functional and necessary cookies for the best experience.

For guidance on managing cookies in your specific browser, please refer to the help documentation for:

• Google Chrome
• Mozilla Firefox
• Safari (iOS and macOS)
• Microsoft Edge
• Opera

Cookies and Your Privacy

Our use of cookies is closely linked to our broader commitment to protecting your personal data. We at LuckyMate operate under the terms of our Privacy Policy, which governs how we collect, process, and store personal information. Cookie data may be used in conjunction with your account information to provide you with a personalised gaming experience, process your deposits and withdrawals, and communicate relevant promotions to you.

Our Lucky Mate Casino is operated by Anakatech Interactive Limited and is licensed under a Curaçao international gambling licence. We are committed to handling your data responsibly and in accordance with applicable data protection standards. Our games are audited by eCOGRA, and we maintain certified RNG (Random Number Generator) processes to ensure fair play for all our players.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make significant changes, we will notify you through a notice on our LuckyMate website. We encourage you to review this policy periodically to stay informed about how we use cookies. Your continued use of our Lucky Mate platform after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please do not hesitate to get in touch with our support team. At LuckyMate, we are here to help and aim to respond to all enquiries within three hours. You can reach us through the following channels:

• Email: support@luckymate.com
• Live Chat: available directly on our Lucky Mate website (24/7 for Silver tier and above)

We value your trust and are committed to being transparent about how our LuckyMate platform uses cookies. Your privacy matters to us, and we will always strive to give you full control over your data and your experience on our site.